Refund and Returns Policy

Refund Policy

Overview

At Be Connected, customer satisfaction is our top priority. Our refund policy is designed to ensure a transparent and efficient process for returning items in accordance with Saudi Arabian regulations.

Eligibility for Refunds

• Time Frame: You can request a refund within 14 days from the date of delivery.
• Condition of Items: Products must be unused, in original packaging, and with all tags attached.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personalized or customized products.
• Digital downloads.
• Items marked as final sale.

Refund Process

1. Initiate a Refund: Contact our customer service to request a refund authorization.
2. Return Your Item: Follow our return process, ensuring the item is securely packaged.
3. Refund Issuance: Refunds will be processed within 14 business days after we receive the returned item. The amount will be credited to the original payment method.

Delayed Refunds

If you do not see the refund reflected in your account after 14 business days, please contact your bank or payment provider, as processing times may vary.